Find answers to common questions about our bespoke in-house swimming lessons, scheduling, and programs at HG Swim Academy. Everything you need to know to get started with confidence.
What sets HG Swim Academy apart from other swim schools is its innovative approach and tailored progression programme.
Founded by Hristo Grahovski, the academy offers a unique, open-minded 8-level swimming programme designed for students of all ages to develop a comprehensive understanding of swimming.
This programme is shaped by Hristo's extensive experience in competitive swimming as well as his work with young children in early swimming development. The academy’s methodology is responsive to new and innovative techniques in swimming instruction from the UK and abroad, ensuring that students benefit from the latest best practices in aquatic education.
Using a credit is simple:
The booking will be confirmed immediately and your credit is used up. No card payment is required at the point of redemption.
Credits are valid for three (3) calendar months from the original lesson date.
You'll receive email reminders approximately 30 days and 7 days before a credit expires. Credit expiry is automatic and cannot be extended.
Plan ahead to use your credits within the 3-month window. You can check the expiry dates for any credits on your account from your portal dashboard.
Absolutely. All our coaches are fully qualified, experienced, and certified in teaching, lifeguarding, and first aid, ensuring safety and professionalism at all times.
Lessons booked using a credit cannot be cancelled online through the portal. This policy exists to protect fair access to lesson slots and prevent repeated rescheduling of the same lesson.
If you genuinely need to reschedule a credit-redeemed lesson due to exceptional circumstances (such as illness or family emergency), please email info@hgswimacademy.co.uk and we will consider your request on a case-by-case basis.
Please note: if a credit-redeemed lesson is missed or cancelled within 24 hours, the credit is forfeited in full — no new credit will be issued and no refund will be given.
Yes. Credits are shared across all siblings registered under the same parent account, so a credit earned by one child can be redeemed for a lesson for their brother or sister.
The only requirement is that the lesson duration must match: a 30-minute credit can only be used for a 30-minute lesson, a 45-minute credit for a 45-minute lesson, and so on.
This makes it easier to manage lessons across a busy family schedule without losing the value of a missed booking.
You can cancel your Monthly Subscription at any time. When you cancel mid-billing-period:
This means you never lose the value of lessons you’ve already paid for — they become flexible credits you can redeem at your own pace.
To cancel a subscription, please email info@hgswimacademy.co.uk.
If we have to cancel a lesson (due to teacher illness, pool closure, severe weather, or any other reason), we will first offer to reschedule the lesson at no cost to you.
If rescheduling isn’t practical within a reasonable timeframe, you can choose between:
We’ll always communicate cancellations as early as possible via email or WhatsApp. Our liability for a cancelled lesson is limited to the value of that lesson and does not extend to consequential costs such as travel or childcare.
Intensive Courses (typically four to five consecutive weekday lessons within one school holiday week) are governed by separate cancellation rules.
Intensive Courses cannot be cancelled through the online booking portal. All cancellation requests must be submitted in writing to info@hgswimacademy.co.uk.
The refund schedule is:
Once an Intensive Course has started, the full fee is retained. Partial attendance (for example, attending Monday but not Tuesday) does not entitle you to a pro-rata refund for missed days.
You can cancel a scheduled lesson at any time by logging into our parent portal at parentsportal.hg-swimacademy.co.uk and clicking the Cancel button on your booking.
If you cancel at least 24 hours before the lesson, the lesson value is added to your account as a Credit you can redeem against a future booking.
If you cancel within 24 hours, the lesson is forfeited in full — no Credit, no refund.
If you need to reschedule urgently due to emergency, please email info@hgswimacademy.co.uk.
